지원

PostgreSQL and EDB Postgres Technical Support Services

Our staff is committed to offering world class support providing dependable and timely resolution to all of our customers' technical inquires. Every customer inquiry is reviewed and investigated directly by highly-experienced support engineers, with access to PostgreSQL community experts. You can be assured of timely and accurate resolutions to your reported issues. In addition, every Subscription installation of EDB Postgres products receives our Software Update Service, Technical Alerts, and access to our online Customer Portal and Knowledge Base.

Product Technical Support is available to customers with an EDB Database Subscription.

기술 지원에 대해 궁금한 점이 있으십니까?  

전화:

한국
1599-9782 또는 +82 2-6007-2500

미국
+1 781-357-3390

영국
+44 2033 7198 20 

INDIA
+91-20-32676535

이메일: edbkr@daou.com

적합한 지원

EDB provides multiple subscription support options to fit the needs of each customer. You can choose from limited incidents support to unlimited business hours support to 24x7 around-the-clock support for mission critical production systems. You are assured of continuous high quality support for your production database applications through our layered approach to support.

Layered Approach

저희 지원 시스템은 여러 분석 툴을 이용하여 문제를 해결해드립니다. 고객님께서는 온라인 KnowledgeBase, 문제 추적을 위한 웹 기반 사례 관리 시스템, 24x7 전화 및 이메일 채널(프리미엄 지원만 해당), Postgres 개발 팀장과 엔지니어들의 지원절차를 통해 전문 Postgres 담당자 등을 이용하실 수 있습니다. 따라서, 문제 해결에 필요한 지식을 단순히 참고만 하는 것이 아니라 직접 활용할 수도 있습니다.

해결된 문제

Experienced EDB support engineers have, in many cases, already worked on problems just like yours and will put focused attention on your issues until your solution is found. Even companies with competent Postgres personnel take advantage of our support for the speed with which solutions can be found, reducing your organization's exposure to costly downtime or performance issues.

Do It Yourself

Finally, if you feel the need to increase your in-house Postgres knowledge, you can take advantage of EDB's Training Services. Postgres experts deliver top quality introductory, intermediate and advanced courses for DBAs and developers either on-site or in a web-based format.

엔터프라이즈급 지원으로 성공을 거둔 Claranet

"EDB's support team has consistently exceeded my expectations, going beyond the call to help us resolve any issues."

Chris Fewtrell
Claranet
시스템 개발팀장